1. Introduction

At Fittelly, we strive to provide high-quality content, services, and community experiences to our users. This Refund Policy outlines the circumstances under which we may issue refunds for paid subscriptions or purchases made through our platform, Fittelly, which is owned and operated by Fittelly Private Limited, headquartered in Mumbai, India.

2. Subscription Fees

Fittelly offers both free and paid subscription plans. Subscription fees are billed in advance and are non-refundable, except as required by law or as described in this policy.

3. Refund Eligibility

We may consider refunds under the following circumstances:

• Technical Issues: If you experience significant technical issues that prevent you from accessing our content, community features, or services, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.
• Accidental Purchases: If you accidentally purchase a subscription or service, you must contact us within 48 hours of the purchase to request a refund. We will evaluate the request on a case-by-case basis.
• Content or Community Feature Unavailability: If a significant portion of the content, community features, or services you have paid for becomes unavailable for an extended period without adequate replacement, you may be eligible for a refund.

4. Non-Refundable Situations

The following situations do not qualify for a refund:

• Change of Mind: We do not provide refunds if you change your mind about using our services, community features, or no longer wish to subscribe.
• Partial Usage: Refunds are not issued for partial usage of a subscription period. If you cancel your subscription before the end of the billing cycle, you will not receive a prorated refund for the unused portion.
• Inappropriate Use or Community Violations: Refunds are not issued if your account is terminated or suspended due to a violation of our Terms and Conditions, including breaches of our community guidelines or inappropriate behavior within community interactions.

5. How to Request a Refund

To request a refund, please contact our customer support team at fittelly24@gmail.com with the following information:

• Your full name and account details
• The reason for your refund request
• Any relevant documentation or evidence supporting your claim

We will review your request and respond within 3 business days. Please note that refunds are issued at our sole discretion.

6. Refund Process

If your refund request is approved, we will process the refund to the original payment method within 7 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

7. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any significant changes by posting the new policy on our platform. Your continued use of the platform after such changes constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

• Email: support@fittelly.com
• Phone: +919920888443